FREQUENTLY ASKED QUESTIONS​

Order Help

To make an order please follow these Step: Go To Menu> click on the product you want to order > choose your size> click “add to cart” > review your cart > click “check out”

To cancel an order, please contact our customer support and one of our agents will cancel your order but you have to cancel it within 24hrs before the delivery company receives the order
Our customer support is available everyday to help you To contact our agent please send us an email on info@brandista.us call us on +20 112 013 0754 or send us a message on our official Facebook or Instagram pages.

To change your order, please contact our customer support and one of our agents will cancel your order.
Then You can Make a new order but you have to cancel within 24hrs before the delivery company receives the order

To edit your order, please contact our customer support and one of our agents will cancel your order.
Then You’re welcome to make a new order with the added items

We’re online only but If you want to check Our products in live photos you can go to our instagram page @brandistaegyptlive

Account help

At Brandista, we are constantly aiming to improve our online platform If you are experiencing a problem please take a screenshot and send it to us on WhatsApp: +20 112 013 0754 and our team will guide you through the next steps.

To reset your password, click on “forgot my password” and follow the necessary authentication steps for a new password.

At Brandista, your privacy is our top priority. To this end, we will never share, release, store or reuse your information without your permission. And you can visit our privacy policies to learn more

Returns and Exchanges

We always Double check before giving the order to the delivery company but If you received the wrong item our team is happy to help just contact us by sending us an email on info@brandista.us call us on +20 112 013 0754 or send us a message on our official Facebook or Instagram pages. And we’ll send you the right order without a delivery fee

We Exchange any item within 24hrs only from receiving the order not
After that but the item must have the Price tag and no damages to the item or we won’t exchange it and you’ll pay the delivery fee

If you tell us within 24hrs from receiving the order not after That the Item has a Default we can send you a replacement item or refund you your money without a delivery fee please send us an email on info@brandista.us call us on +20 112 013 0754 or send us a message on our official Facebook or Instagram pages.

We don’t do refund if you want to check our items in live photos you can visit our Instagram page @brandistaegyptlive

Billing and payment

Brandista, supports credit card payments and cash on delivery payments

Please contact customer support and report the instance with your order number, and an agent will guide you through our necessary next steps.
Our customer support is available for your assistance everyday To contact our customer support, please send us an email on info@brandista.us call us on +20 112 013 0754 or send us a message on our official Facebook or Instagram pages.

Shipping & Tracking

Yes, you can track your order with Aramex delivery application with the shipment number we’ll give you

To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfillment. To modify your billing address for future orders, please go to “My Account” > “My Account Settings” and change your billing address.

At Brandista, we deliver all over Egypt. To inquire about delivery Fees, please contact our customer support through email on info@brandista.us phone on +20 112 013 0754 or send us a message on our official Facebook or Instagram pages.

Delivery within 2 days max 5 It depends on which Government you live in to Know for sure please contact our customer support through email on info@brandista.us phone on +20 112 013 0754 or send us a message on our official Facebook or Instagram pages.

To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfilment. To modify your billing address for future orders, please go to “My Account” > “My Account Settings” and change your billing address
To contact our customer support through email on info@brandista.us phone on +20 112 013 0754 or send us a message on our official Facebook or Instagram pages.

Product Care

Please follow each item instructions for cleaning it so not to damage any item
As we’re not responsible if you ruin your item while cleaning it